Privacy Policy

Last updated: 18 August 2025 The Green Roots (“Green Roots”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit thegreenroots.in (the “Site”), contact us, or purchase our products and services. By using our Site or providing your information, you agree to this Policy.

1) Who We Are & How to Reach Us

The Green Roots W-55, 8th Street, 1st Avenue, ‘B’ Sector, Anna Nagar West Extension, Chennai – 600 101, India Email: gifts@thegreenroots.in Phone: +91 8072319441, +91 99622 14100 Business Hours: 07:00 AM – 07:00 PM IST For privacy queries or complaints, please email gifts@thegreenroots.in with the subject “Privacy Request”.

2) Scope

This Policy covers personal information we process:

On the Site (thegreenroots.in),
Via email, phone, WhatsApp/SMS, and social media,
During order processing, shipping, and customer support,
At events and B2B engagements (corporate gifting programs).

3) Information We Collect

A. Information You Provide

Contact & business details: name, company, job title, email, phone/WhatsApp, billing and shipping addresses.
Order & fulfillment data: recipient names, addresses, delivery instructions, gift messages.
Communication content: inquiries, feedback, support requests.
Payment & invoicing: amount, method, transaction references. (Card/bank details are processed by our payment partners; we don’t store full card data on our servers.)

B. Information Collected Automatically

Device & usage data: IP address, browser type, device identifiers, pages viewed, time spent, clicks, referring/exit pages.
Cookies & similar tech: for site functionality, analytics, and (if enabled) marketing. See Cookies below.

C. Information from Third Parties

Service providers & platforms: courier status, payment confirmations, lead sources (e.g., ads, social platforms), and CRM updates.
Publicly available business data: company websites or directories to support B2B outreach.

We do not intentionally collect sensitive personal data (e.g., health information). If you believe you submitted such data, contact us to request deletion.

4) How We Use Your Information (Purposes & Legal Bases)

We use personal information to:

Provide products/services: process orders, personalize gifts, arrange delivery, and provide customer support. (Contract/Legitimate Interests)
Operate & secure the Site: troubleshooting, analytics, fraud prevention, service improvement. (Legitimate Interests)
Business communications: respond to inquiries, send order updates, invoices, and service notices. (Contract/Legitimate Interests)
Marketing (optional): send updates, offers, and event invites by email or WhatsApp/SMS. You can opt out anytime. (Consent/Legitimate Interests)
Compliance: tax, accounting, and legal obligations; enforce terms; handle disputes. (Legal Obligation/Legitimate Interests)

Where required by law, we’ll obtain your consent (e.g., for certain cookies or marketing).

5) Cookies & Similar Technologies

We use:

Strictly necessary cookies (site security, core features),
Analytics cookies (to understand site performance and improve UX),
Marketing cookies (if enabled, to measure campaigns).

You can manage cookies through your browser settings. If we deploy a cookie banner, it will let you accept, reject, or customize non-essential cookies.

6) Sharing & Disclosure

We share information with trusted partners only as needed to provide our services:

Payment processors (to process transactions),
Logistics/courier partners (to deliver gifts),
Hosting, CRM, email/WhatsApp and analytics providers (to operate communications and the Site),
Professional advisors (legal, tax, audit), and
Authorities when required by law or to protect rights, safety, and security.

We require processors to protect data and use it only for agreed purposes. We do not sell personal information.

7) International Data Transfers

Service providers may process data in locations outside your country. Where applicable, we implement safeguards (e.g., contractual commitments) to protect transferred data consistent with relevant laws.

8) Data Retention

We keep personal information only as long as necessary for:

Fulfilling orders and providing services,
Legitimate business needs (records, fraud prevention),
Legal, tax, and accounting requirements.

When no longer needed, we securely delete or anonymize data.

9) Security

We use administrative, technical, and physical safeguards proportionate to the risk (e.g., access controls, encryption in transit, monitoring). No system is 100% secure; please protect your accounts and promptly notify us of any suspected compromise.

10) Your Rights & Choices

Depending on your location, you may have the right to:

Access the personal information we hold about you,
Correct inaccurate or incomplete information,
Delete your information (subject to legal exceptions),
Restrict or object to certain processing,
Withdraw consent where processing is based on consent,
Opt out of marketing communications (unsubscribe links or reply “STOP” on WhatsApp/SMS).

To exercise rights, email gifts@thegreenroots.in. We may verify your identity before acting on requests.

India (Digital Personal Data Protection Act, 2023)

You can raise a grievance with us (see Contact & Grievance below). You may also have the right to approach the relevant data protection authority in accordance with applicable law.

EU/EEA (GDPR) Addendum (if applicable)

For EU/EEA users, our legal bases include Contract, Legitimate Interests, Consent, and Legal Obligation as described above. You may also have the right to data portability and to lodge a complaint with your local supervisory authority.

11) WhatsApp/SMS & Calls

By sharing your phone number, you consent to receiving service messages (order updates, delivery coordination) and—if opted in—marketing messages. You can opt out of marketing any time by replying STOP or emailing gifts@thegreenroots.in. Standard carrier rates may apply. If you provide recipient details for corporate gifts, please ensure you have the necessary authorization to share that information with us for delivery purposes.

12) Children’s Privacy

Our services are intended for business and adult customers. We do not knowingly collect personal information from individuals under 18. If you believe a minor has provided data, contact us to remove it.

13) Third-Party Links

Our Site may link to third-party sites or services. Their privacy practices are governed by their own policies. Please review them separately.

14) Changes to This Policy

We may update this Policy from time to time. Changes take effect when posted on the Site with a revised “Last updated” date. Material changes may be communicated through the Site or by email where appropriate.

15) Contact & Grievance Redressal

Grievance Officer (India): To be designated Email: gifts@thegreenroots.in Phone: +91 8072319441, +91 99622 14100 Address: W-55, 8th Street, 1st Avenue, ‘B’ Sector, Anna Nagar West Extension, Chennai – 600 101, India Working Hours: 07:00 AM – 07:00 PM IST We aim to acknowledge privacy grievances promptly and resolve them within timelines prescribed by applicable law.